Error Updating Firmware

athensofthenorth

What’s the issue?

Brand new unit out the box, update fails after uploading and checking the firmware file, get red cross and says "An error was spotted in the firmware file. Please reboot reliq and try again", tried with multiple cables and machines PC/MAC but as the file has fully uploaded suspect that's not the problem.

Please describe what you expected to happen and what actually happened.

Expect it to update after transferring the new firmware but refuses to accept firmware file

How to reproduce

Describe the steps to make it happen reliably.

…Connected with USB C to USB A (also tried different cabled and C to C)
… Firmware uploads ro reliq 100% then reliq start to check the firmware file.
… error red cross with text "An error was spotted in the firmware file. Please reboot reliq and try again"

System info (if relevant)

Rlx version: e.g. 1.0.0
Connected devices: Only macbook and breakout.
DAW or software used: `no
Platform: `Mac

Screenshots or videos (if applicable)

https://youtube.com/shorts/4HPjFRREO-Y?feature=share

athensofthenorth

Tried on PC and Mac same result, with different sets of cables.

https://youtube.com/shorts/4HPjFRREO-Y?feature=share

Michele_Reliq

Thank you for reaching out, and I’m sorry to hear that you’ve encountered difficulties while updating your unit. Sometimes update issues can occur if the downloaded file becomes corrupted.

Could you please try the following steps:

Close the Reliq Updater App.
Reboot your Reliq unit.
Open the Reliq Updater App again and attempt the update once more.

We suggest to use the included USB-C to USB-A cable.

If the issue persists, please also try rebooting your computer before running the update again.

Should none of these steps resolve the problem, don’t hesitate to send us an email at support@reliq-instruments.com so we can assist you further.

We appreciate your patience and are here to help get everything running smoothly.

Michele_Reliq

I just saw your message after sending my previous reply. Since you’ve already tried the update on multiple computers, my earlier instructions likely won’t resolve the issue.

The best next step is to send us an email at support@reliq-instruments.com
, and our team will provide you with further assistance to get this sorted out.

Thank you for your patience—we’ll make sure to help you through this.

athensofthenorth

No reply as of yet, anyway to put it into upgrade firmware mode from boot?

mikeleebirds

I tried updating my Reliq and it doesn't work either..

Michele_Reliq

Hey @mikeleebirds, have you tried the steps I explained in the first reply?
Let me know if you were successful!

mikeleebirds

Michele_Reliq Yes, I have, without success.

ark

Just got my Reliq! Also tried updating firmware, and it failed similarly.

I did it a second time without changing anything, and it worked! Go figure.

giu_reliq

Hi @mikeleebirds,
I’m really sorry to hear about the issue. I have a few questions to better understand the situation:

Which operating system are you using to update your device?
Are you connecting through a USB hub?
Could you share a short video or a simple step-by-step list of your update process?

jetalisc

Hello, also experiencing this update issue, I am going to submit a support email but will list my info here in case thats helpful for troubleshooting.

windows 10.0.19045 Build 19045
reliq os: Vardousia Rlx 1.0.0
reliq serial: C4398D0233F07
USB Cable: Cables that came with the reliq

steps:
1 - connect reliq via host to computer and to breakout box with nothing else connected to the reliq
2 - open updater app and commence update. file explorer opens and can see the Rlx-1.1.3 update appearing on the reliqupd drive. updater goes to 100% and displays "file transfer complete" message
3 - on Reliq, displays waiting for file update to arrive, followed by "update file received"
4 - shortly after receiving update file and checking it, displays message
"An error was spotted in the update file, please reboot Reliq and try again"

Tried USB connections via front of CPU tower directly and through USB hub, both USB 3.0, back of cpu with more usb ports is hard to access without a really long cable but will try tomorrow since i know sometimes the USB ports on the front of computer towers sometimes are technically usb hubs
tried with all other devices disconnected aside from keyboard and mouse, but also tried disconnecting then just as i hit start update.