Hi @bri3n , really sorry again for the mix-up with your shipment. You’re right, FedEx rejected your label due to a postcode formatting issue, and we unfortunately missed the notification on our side. We completely understand how frustrating it must’ve been.
This was a specific case related to FedEx’s address validation, not something affecting the wider batch. As mentioned in our email, your Reliq is already lined up for this batch and it will be on its way very shortly.
We’ll make sure to keep a closer eye on FedEx rejections going forward so this doesn’t repeat. Thanks again for your patience, Brien 🙏
